TERMS & CONDITIONS

SIGMA Auto Detail seeks to provide the best complete detailing service experience. We would like to take this opportunity to thank you for considering our services as your support inspires us to evolve our craft and the detailing industry. By choosing us, you understand our values of trust and transparency and as such we direct you the following terms. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

By scheduling any service with SIGMA Auto Detail you herby acknowledge and agree to all terms listed on said agreement.

MOBILE DETAILING

When requesting a mobile detail to your location of choice, please ensure an ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle.

If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, any mobile fees that would have been incurred will be charged as part of a rescheduling fee.

If the service is provided at your home, please make sure to have all vehicles that will be leaving are adjusted in prior so we do not have to break down our setup to allow them to move.

VEHICLE DROP-OFF

If you have scheduled an appointment at our location, please understand that it is not a detail shop but a residential home that we have equipped to take customers. We do not have a waiting room so customers must arrange to drop the vehicle off. Please give us ample notice via phone call or text to set up a time to drop off the vehicle.

PAYMENTS AND FEES

We require payment to be made in full on the day of the scheduled service. If the customer is not present they can leave payments in cash, cheque, e-transfer, or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.

We reserve the right to charge a $120 non-refundable retainer if the customer has canceled and rescheduled multiple times.

We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.

We reserve the right to amend any price during the detailing should it differ from the original price.

BOOKING, SCHEDULING, AND ESTIMATES

We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.

Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances.

We will contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure the weather is permitting us to work.

We will contact you on the day of the appointment if we are running late or are ahead of schedule.

SERVICING

Please remove all personal belongings, money, and other significant items from your vehicle prior to any type of details as we may charge for the additional service time required to remove them.

Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can't promise your total satisfaction.

Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The complete removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

We make no promises when it comes to the removal of stains and/or odours from vehicles. We aim to please and will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely restored as expected. Some stains are permanent. We may consult you on what can and cannot be done in regard to your vehicle's interior.

Odours cannot be removed by cleaning alone. We defer odour removal to other businesses that deals specifically in that service.

When it comes to windows we try to be our best. But from time to time and depending on temperature, windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be such a significant amount of dirt and grime that cleaning may result in these buttons and knobs losing their markings.

We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroof/moon-roofs due to areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will not be held responsible.

The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Bug splatter, bird droppings, water spots, tar, and tree sap will etch your vehicle's paintwork if left for a period of time. This will result in significant defects to the paintwork that may need additional work to safely remove. In some cases, the imperfections cannot be removed completely without comprising the clearcoat.

Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.

Any sealant, wax, or coating not properly cared for will not last its intended durability length. We recommend routine maintenance washing.

We respect your time and personal property and we will be polite and courteous at all times. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.

We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered.